Privacy Policy

IN Collision ("IN Collision," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, contact our business, request an estimate or appointment, or communicate with us by telephone, email, or text message.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Telephone number
• Email address
• Mailing or physical address
• Vehicle information
• Repair, collision, service, or estimate information
• Appointment information
• Insurance-related information you choose to provide
• Information submitted through website forms
• Messages, questions, and other communications you send to us

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies. This information may include:

• Internet Protocol (IP) address
• Browser type and version
• Device type
• Pages viewed
• Date and time of visits
• Referring website or source
• General website usage and interaction information

This information may be used to operate, maintain, secure, and improve our website and services.

How We Use Your Information

We may use the information we collect to:

• Respond to questions and customer inquiries
• Schedule appointments and estimates
• Provide collision repair, automotive repair, and related services
• Communicate regarding your vehicle, appointment, estimate, or repair
• Provide repair status or service updates
• Send requested information
• Provide customer service and support
• Maintain business and customer records
• Improve our website, services, and customer experience
• Protect against fraud, misuse, or security threats
• Comply with applicable legal or regulatory obligations

SMS and Text Messaging Privacy

If you provide your mobile telephone number and consent to receive text messages from IN Collision, we may use your number to send communications related to your interactions with our business.

These communications may include:

• Appointment confirmations and reminders
• Estimate-related communications
• Repair status updates
• Requests for additional information regarding your vehicle
• Customer service messages
• Responses to questions or inquiries
• Other service-related communications you have requested or consented to receive

Consent to receive SMS messages is not a condition of purchasing goods or services from IN Collision.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to a text message. For assistance, reply HELP or contact IN Collision directly.

For additional information regarding text messaging, please review our SMS Terms & Conditions.

How We Share Information

We do not sell your personal information.

We may disclose information to service providers that assist us in operating our business, website, communications systems, appointment systems, or other business functions. These providers may only receive information reasonably necessary to perform services on our behalf and are expected to handle that information appropriately.

We may also disclose information when required by law, regulation, court order, legal process, or when reasonably necessary to protect the rights, property, or safety of IN Collision, our customers, or others.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage, measure performance, and improve the visitor experience.

Most web browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect certain website functionality.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no internet transmission, electronic communication, or data storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, fulfill the purposes described in this Privacy Policy, and comply with applicable legal requirements.

Third-Party Websites and Services

Our website may contain links to third-party websites or use services provided by third parties. IN Collision is not responsible for the privacy practices, security, or content of third-party websites or services.

Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: