SMS Terms & Conditions

These SMS Terms & Conditions govern text message communications from IN Collision. By opting in to receive SMS messages from IN Collision, you agree to these terms.

1. SMS Program Description

IN Collision may use SMS text messaging to communicate with customers and individuals who have requested or consented to receive text messages from us.

Messages may include communications regarding:

• Appointments and appointment reminders
• Collision repair estimates
• Automotive service appointments
• Repair authorization or repair-related questions
• Vehicle repair status updates
• Vehicle pickup or completion notifications
• Requests for additional information
• Customer service inquiries
• Responses to questions initiated by the customer
• Other service-related communications requested by the customer

2. Consent to Receive SMS Messages

By providing your mobile telephone number and opting in to receive SMS communications, you consent to receive text messages from IN Collision at the telephone number you provided.

Consent may be provided through our website, during a telephone or in-person conversation, through written authorization, by initiating a text conversation with us, or through another method permitted by applicable law.

Consent to receive text messages is not a condition of purchasing any goods or services from IN Collision.

3. Message Frequency

Message frequency will vary depending on your interactions with IN Collision, the status of your vehicle, your appointment or repair, and the types of communications you have requested.

Some customers may receive multiple messages during an active repair, estimate, or service appointment, while others may receive messages less frequently.

4. Message and Data Rates

Message and data rates may apply to SMS messages sent to or received from IN Collision according to the terms of your wireless service plan.

IN Collision is not responsible for charges imposed by your wireless carrier. Please contact your carrier if you have questions regarding your messaging or data plan.

5. Opting Out

You may opt out of receiving SMS messages from IN Collision at any time by replying STOP to a message from us.

After submitting an opt-out request, you may receive a final confirmation message indicating that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages from that messaging program unless you subsequently provide consent to receive messages again.

Where supported, you may be able to resume messaging by replying START.

6. Help and Support

For assistance with SMS communications, reply HELP to a message from IN Collision or contact us directly at 716-876-0421.

7. Privacy and Mobile Information

Information obtained as part of the SMS consent and messaging process is handled in accordance with our Privacy Policy.

No mobile information, mobile opt-in information, or text messaging consent will be shared, sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

We may use service providers to facilitate communications and other business operations on our behalf, subject to appropriate restrictions regarding the use of customer information.

8. Wireless Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS messages depends on effective transmission by your wireless service provider and network availability.

9. Supported Carriers and Devices

SMS services may not be available through all carriers, devices, or geographic areas. You are responsible for maintaining a mobile device capable of receiving text messages and an active wireless service plan.

10. Your Responsibilities

You agree to provide a valid mobile telephone number that you are authorized to use. If your mobile number changes or you are no longer the subscriber or customary user of the number, you should notify IN Collision or opt out of SMS communications.

11. Changes to These Terms

IN Collision may update these SMS Terms & Conditions periodically. Changes will be posted on this page with an updated revision date. Your continued participation in our SMS program after changes are posted will be subject to the revised terms.

12. Contact Us

If you have questions about these SMS Terms & Conditions, please contact: